Art
New Member
Posts: 8
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Post by Art on Jul 5, 2012 9:14:05 GMT -8
Hi, I'm having a problem "Activating License", buttons don't
respond to anything.
Live internet connection is available & AV was off.
Mach Version R3.043.062
Windows 7 32/64.
MSM mill Pro. ver 2.0
Will eventually run CNC Bridgeport.
This computer will not be running machine only to get accustomed
to MSM Pro.
Art.
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Post by DaveCVI on Jul 5, 2012 10:56:37 GMT -8
Hi, Hi, I'm having a problem "Activating License", buttons don't respond to anything. Live internet connection is available & AV was off. Could you please give me some more detailed info? The general process for an installed trial version of MSM pro is to 1) go to the reference page in MSM 2) click the "activation" button 3) you then get a dialog box with activation choices 4) click "Online Activation" 5) this gives you the online activation dialog, pick "Activate MachStdMill" 6) pick "activate MachStdMill Online" 7) enter license ID and password, then click "continue"... Each of these steps involves the clicking og buttons so I am unsure what buttons you are referring to as not working... all buttons? A specific button or a set of buttons? Where in the steps are you getting stuck? Dave |
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Art
New Member
Posts: 8
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Post by Art on Jul 6, 2012 0:14:24 GMT -8
Hi Dave,
Here are the steps taken:
Go to reference page & press "Activation" button, there is
another small window opens with "Online Activation"
I press this button and nothing happens.
Antivirus Firewall OFF.
When trying other buttons on Reference page the only one
that responds is "Credits"
"User Forum" does respond but the web address is missing.
I have a live internet connection at all times.
Hope this helps.
Art.
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Post by DaveCVI on Jul 6, 2012 10:24:44 GMT -8
Hi Art, I suspect that there are multiple, separate issues here and the combination leads me to think that the MSM installation is corrupted somehow. The attached document has some steps to diagnose and hopefully fix things up for you. Please try the steps in the attached doc and let me know what happens. Dave Attachments:
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Art
New Member
Posts: 8
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Post by Art on Jul 6, 2012 12:02:31 GMT -8
Hi Dave,
You were spot on, I followed your instructions & reinstalled program & all the buttons came alive.
I now have a licensed program thanks to your goodself.
Your support is second to none, excellent !
Art.
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Post by DaveCVI on Jul 6, 2012 12:27:35 GMT -8
Art,
That's great - I'm glad that fixed it for you!
I was beginning to worry that there was some nasty bug that you'd discovered that I'd have to try to figure out.... :-)
Dave
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