Installation problem, files corrupted

[sinijkot]

I went to update MSM to a 1.1.22 some time ago and got a message "Installation files are corrupted" as soon as I double click the setup file. I didn't do anything then, so I tried the 2.0 release and I get exactly the same message.

This is on Mach 3.43.22.

What could be the issue?

Thanks

[DaveCVI]

Hi,
I believe the problem is that you do not have a good download of the MMS installer exe file.

From the documentation for the installer that MSM uses:

Why is the error message "The setup files are corrupted" displayed on some systems?

This error message is displayed when a file pertaining to the installation (e.g., setup.exe, setup.1) has the wrong size, or part of a file fails a CRC check. It is not displayed for any other reason.

I've verified that the file on the CVI server is good (to test, I just downloaded it and installed MSM from the downloaded file).

I suspect that for some reason the internet connection you are using is dropping before the download is completed successfully, or it is getting errors during the download which results in a corrupted file and then the internal validity checks fail when the installer starts up.

FYI - the files sizes are:
MSM 2.0 pro file is 69,715KB for size,
MSM 1.1.22 is 45,045kb in size

Dave

[sinijkot]

Thanks, that makes sense. I'll try it again with a fresh download and maybe a different browser (Chrome right now).